What are the advantages of the voucher? Vacation homes become mainstream destinations during the pandemic December 22nd, 2020. When you enter the voucher code, the amount will automatically be deducted from the voucher total, depending on the booking you make. I have received no contact from the company despite ringing and emailing. Here you can find the applicable terms and conditions related to booking a holiday home with Belvilla. About See All. What are the terms and conditions for 21 days free cancel campaign? Please note that if you use your voucher, some countries may still have travel restrictions on your chosen arrival date. However belvilla didn't do that and on the other hand they accepted our booking and money. - Jan to May 2021 As we have different rules for each situation we explain this further here: There are two different types of cancellations: If we have promised you the voucher, we will send it to you by email. but at the moment the most important point is that you should set up a system that the customers can contact to the owners of the properties because they certainly have many … If you decide you don’t want to go on holiday, we ask you kindly to contact us immediately to see how we can help you to minimize the cancellation fee. Belvilla | 6,848 followers on LinkedIn. © Belvilla 1980 - 2020 The Belvilla name and logo are registered trademarks, Following are two discounts applicable for you. Contact Flurstrasse 55 8048 Zürich Find your European getaway with Belvilla, one of the largest vacation rental websites in the area. They ignore emails and don't answer phone calls (their phone number is in Holland by the way, so the time spent on hold is expensive). The phone line is a non-existing number, emails remained unanswered over weeks and … If you still have (additional) questions, please reach out to our Customer Service team. We realise that - under normal circumstances - in the event of a cancellation by Belvilla, we would refund the amount already paid in cash. 11. Is there someone present in the holiday home upon arrival and departure? I booked a Belvilla house through Airbnb. Please enter your e-mail address below. In case you have made a new booking that costs more than the amount on your voucher, you will be asked to pay the difference. There is special discount applicable on this property for your selected check-in date. To do so, please call Customer Service. The amount on the voucher that has not been used for the new booking will remain valid on the voucher for later use before the expiration date of the voucher. And if you do not use the voucher, you can request a refund. What should I do if I am on my holiday and the situation changes, e.g. If you would like to make a new booking and still did not receive your voucher that is not a problem. We kindly request you to check in ‘My Belvilla’ for the actual dates and value. If you use 'My Belvilla', the booking details will also be saved in your 'My Belvilla' account. 021 240 9300. info@hiqa.ie. In case there are no restrictions in place for your booked holiday home, we don’t cancel your booking and we hope you will enjoy your well deserved holiday with us. 9. @ to whom it may concern Unfortunately, we‘ve made a negative experi... ence with Belvilla leading to a customer’s nightmare. Page Transparency See More. The coupon is applicable on all properties except holiday parks. Page Transparency See More. Keep your booking number and customer number handy. Community See All. What if I don’t want a voucher but my money back? Please check your ‘My Belvilla’ account to see the remaining amount on your voucher. If you need to change dates on your reservation you can do this directly via your reservation details page in "My Belvilla". 11. Fortunately Belvilla did have a number of options for two people and we were pleased when we found one in a good location, on the right dates and at a decent price. If we have already cancelled your booking as a result of earlier telephone contact and have promised you a voucher, we would like to ask for your patience. This is a flat €50 off coupon with no minimum spend hence applicable on all bookings. being closed, we cannot cancel your booking free of charge, as this does not affect your stay in our holiday home. I am travelling within 3 days from now and I did not receive any message from Belvilla. At this point I found out that you just can't get in touch with Belvilla if anything goes wrong. With over 35 years of experience, outstanding customer service and secure online booking Belvilla offers you the perfect website to book your holiday. Twitter. From a villa with swimming pool and a mountain chalet to a charming farmhouse, luxury group accommodation, traditional country cottage and city apartment. Goed onthaal. And after we got the call from house owner, we tried to contact Belvilla ask what's going on, but they didn't reply anything since they accepted our booking and … You will receive a payment confirmation from us. thank you for your attention . In order to remain available as much as possible for urgent questions and calls, we have decided to inform you by email. If you need to change number of guests on your reservation you can do this directly via your reservation details page in ", You can make pending payment for your reservation by clicking on the ". I kindly request you to contact us on +31 88 202 12 12. The Netherlands E-Commerce Companies . In this case, you are obliged to pay the cancellation costs that apply on the cancellation date. Your safety comes first! Note you must add any discount or promo codes prior to the payment page. 3. E-mail . We'll send you instructions to reset your password. Our bookers are familiar with every aspect of the homes and are in close contact with the homeowners. Contacting Belvilla To exercise your rights with regard to your personal data, you can contact Belvilla AG, Flurstrasse 55, 8048 Zürich ([email protected]). Guests can cancel free of charge for up to 21 days before the arrival date. If you booked a holiday at one of the holiday parks we offer, you can rebook your holiday to another date or another park of the same group. Until then, stay safe and follow the advice of the relevant authorities. What are the terms and conditions of the No Cost Cancellation Austria campaign? In this case, you have/will receive(d) a Corona voucher that is valid for 3 years to book a new holiday. Er werd aan elk detail gedacht. De gezondheid, veiligheid en het welzijn van onze gasten is onze topprioriteit. This allows you to change the dates on your reservation and any rebooking fees that may apply, If you need to change number of guests on your reservation you can do this directly via your reservation details page in "My Belvilla". What are the terms and conditions of the "2021 Free Cancellation" campaign? If any social restrictions at your destination apply, like restaurants, bars, museums, etc. Bremen. Contact Us. If you have a Belvilla voucher, you may request a cash refund 12 months after the voucher issue date. Podgori 56, 51250 Vinodol, Croatia. If you encounter any restrictions prohibiting your stay, please contact us. or. A situation, when you decided to cancel your booking even though there are no government/authorities’ restrictions in place as of the date of cancellation. Belvilla has another 6 months to complete the refund. If you have cancellation insurance with Belvilla, and the booking is cancelled for a reason covered by the insurance, you may be able to file an insurance claim for said costs. All Belvilla homes are categorised according to strict criteria based on a star system, varying from one star (simple) to five stars (luxury). De loft was zo mooi met al de kaarsjes. At the moment we are very busy, but we will make sure that you receive the voucher as soon as possible. Guest can cancel up to 15 days before arrival without any cancellation fee De aankomst was schitterd. However, the current situation is so exceptional that we believe it is justified to make an exception. Please mention you are calling regarding your review on TrustPilot. Belvilla is part of OYO and while OYO has its challenges Belvilla structure is more robust and more rewarding to employees. 9. Belvilla’s phone number is … In a situation when we need to cancel your booking because of the government/authorities restrictions that are in place, a so-called force majeure situation. Get inspired by our holiday themes or use the sophisticated search engine to find a home that meets your needs! The code cannot be exchanged for cash. We advise you to stay informed of the measures and travel advice of your own government and local authorities. lockdown), please contact us via the 24/7 SOS (number listed on your travel voucher) and the local offices. Of cause we didn't know anything about this until the house owner called us. In the challenging year 2020, when Covid-19 rules and travel habits have been completely turned upside down, travellers have had to adjust their vacation perspective. If you booked with us on or after 12 March 2020: Cancellation free of charge is in principle not possible. The coupon is valid on all bookings placed between 15th April 2020 and 30th November 2020. You can give me a call on +31 88 202 12 12 and ask for Rosanne. - Jan to Sep 2021 Besides that we have compiled the most frequently asked questions about Covid-19 and your booking below. If you do not use this voucher, you can request a refund 6 months from the voucher issue date. Please confirm your email address and we'll send you a link to reset your password, We just sent a link to reset your password via email to, By signing in or creating an account, you agree with our, From luxurious villas to charming chalets, Highly rated properties by our customers based on your interests, By registering, I agree to receive promotional emails and agree to the, This email id is already registered with us, Secluded Holiday Home in Tegelen with Garden, Price for You may be asked to submit a copy of your personal identification. We are still upgrading our systems so the booking confirmation may not state that the booking is under the No cost cancellation campaign. Can I arrive/depart at a different date or time? Belvilla Holiday Rentals. Can I use this voucher to book a summer and/or winter holiday? Cork office. Your voucher is valid for use with Belvilla for 3 years from the voucher issue date. Facebook. belvil.la/home. How can I keep my cancelled booking confirmation? 15. In case, there is any balance on your voucher and you do not ask for a refund, the balance will automatically be refunded to you after the voucher expiry date. Talk to us about the best holiday destinations and stay up to date on all of our news. Is this voucher transferable to another person? Opens at 9:00 AM. What are the terms and condition of newsletter "coupon"? of course my final opinion would be after our stay in the property. Track . The amount of the voucher is the total amount already paid for your current booking including local charges and pro-rata insurance costs (if applicable). Zaterdag 26-12: gesloten. The home owner/manager will bring the key to the accommodation and meet you on site. If your booking amount is lower than the value of the voucher, the remaining balance is still available on your voucher and can be used for future bookings. How do I change guests/pets for my reservation? We would recommend that you check before travelling for any relevant travel restrictions and reach out to us if these restrictions restrain your way of reaching the holiday home or your stay at the holiday home. Forgot account? © Belvilla 1980 - 2020 The Belvilla name and logo are registered trademarks, You already have a password set for your email id. Contact Belvilla on Messenger. The coupon is valid for all stays happening between 26th November 2020 and 30th June 2021. Guests can cancel free of charge for up to 43 days before the arrival date The coupon is valid on all bookings placed between 27th November 2020 and 28th November 2020. Page Transparency See More. What if the newly booked holiday home is cheaper than the amount on my voucher? For updated travel information from the European Union you can check this website or you can check the restrictions and travel advice from your respective authorities. Yes, it is possible to use the voucher for multiple bookings. 14. Refund of the complete paid amount will be given in the original mode of payment Morgen: gesloten. I would like to investigate this situation. If you do not use this voucher, you can request a refund 6 months from the voucher issue date. Vandaag: 08.30 – 13.00. Kind regards, Rosanne Belvilla Customer Care Vouchers that were already issued in the beginning of the pandemic with a validity of 1 year are extended to 3 years (we will send you a new voucher per email). However, we will send you a separate email to confirm that your booking is eligible for free cancellation Create New Account. Please do not refrain from paying your booking as this will cancel your booking automatically with cancellation costs. 2. Contact Blog Press Community. Vacation Home Rental. We are working on a way you can ask for your refund in ‘My Belvilla’. 2. Please note that because of the current Corona situation, our response time may exceed 8 working days. 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